Privacy Policy

OmniDigital Marketing Agency ("OmniDigital", "we", "us") is a digital marketing agency in Nairobi, Kenya. This policy explains how we handle personal data when you visit omnidigitalagency.co.ke, contact us, message us on social media or WhatsApp, or respond to our ads. We follow Kenya's Data Protection Act, 2019.

1. What we collect

Details you give us: your name, phone number, email address, business name, the service you are interested in, and anything you write in a form, message or call.
Ad lead forms: if you fill in a form on Facebook or Instagram, Meta shares the details you entered with us.
Website usage: pages visited, device and browser type, and how you arrived at the site, collected through cookies and tools such as Google Analytics and Google Tag Manager.
Client project data: logins, content and files you share with us so we can build or run your website and marketing.

2. How we use it

To reply to your enquiry and send you a quote.
To deliver the work you hire us for and to bill you.
To follow up on your enquiry, and to send occasional marketing messages if you have agreed to receive them.
To understand how people use our website and ads, so we can improve them.
To meet our legal, tax and accounting duties.

We do not sell your personal data.

3. Who we share it with

We share data only with the services we use to run our business: our website host and email provider, Google (Analytics, Ads), Meta (Facebook, Instagram, WhatsApp), and payment providers such as M-Pesa and card processors. They may store data outside Kenya, with safeguards required by law. We may also disclose data where the law requires us to.

4. Cookies

Our website uses cookies to measure visits and the results of our ads. You can block or delete cookies in your browser settings; the site will still work.

5. How long we keep it

We keep enquiry details for up to 2 years after our last contact, and client records for as long as tax and accounting law requires (usually 7 years). After that we delete or anonymise them.

6. How we protect it

We use secure (HTTPS) connections, password-protected accounts and access only for the people who need it. Client logins you share with us are used only for your project.

7. Your rights

Under the Data Protection Act, 2019 you can ask us to:

tell you what personal data we hold about you and give you a copy;
correct data that is wrong or incomplete;
delete your data, or stop using it for marketing;
object to how we use it.

Email info@omnidigitalagency.co.ke and we will respond within 7 working days. You can also complain to the Office of the Data Protection Commissioner (odpc.go.ke).

8. Deleting data from Facebook or Instagram

If you contacted us through Facebook, Instagram or WhatsApp and want your details removed, send us a message on that platform or email info@omnidigitalagency.co.ke with the subject "Delete my data". We will confirm when it is done.

9. Changes and contact

We may update this policy. The date at the top shows the latest version.

OmniDigital Marketing Agency, Nairobi, Kenya
Email: info@omnidigitalagency.co.ke
Phone: +254 727 305 764